Nintendo Switch Owners Who Experienced Joy-Con Drift Should Be Compensated, Says Consumer Group

If you're a Nintendo Switch owner, you may have experienced an issue with the Joy-Cons called drift - where the Joy-Con controllers start reacting to input without any physical input being applied. While this is an annoying and potentially costly problem, one consumer group has taken a stand and is demanding that Nintendo compensate owners who have experienced this drift. Find out more in this article!

But that's insufficient, Which? Says. The group called out Nintendo and said the company should devote to a no-quibble repair work strategy where it repairs work or changes faulty controllers for complimentary. Nintendo needs to also Supply a payment or refund plan to those (in the UK, at least) who can prove they needed to pay to solve their Joy-Con drift concerns.

We expect all our hardware to carry out as created, and, if anything disappoints this goal, we always encourage customers to get in touch with Nintendo client support, who will enjoy to freely and leniently fix any customer issues connected to the Joy-Con controllers' analogue sticks, including in cases where the guarantee might no longer apply.

If you're a Nintendo Switch owner who's hard to pay to change wandering Joy-Cons at any point, one consumer group believes you ought to be compensated for your problems and is pressuring Nintendo to make it so. The group called out Nintendo and said the company needs to commit to a no-quibble repair work strategy where it repairs work or replaces defective controllers for complimentary. Nintendo needs to likewise Provide a settlement or refund strategy to those (in the UK, at least) who can show they had to pay to solve their Joy-Con drift issues.

Nintendo reacted to the findings from Which? By stating Joy-Con drift affects just a small percentage of users and that the company has been working to enhance its Switch control plan given that launch.

Nintendo must get a grip on the issue and provide totally free repairs, compensation, refunds or replacements to any consumers who have been impacted by this problem given that the launch of the console, said Rocco Concha, the Which? Director of policy and advocacy.

The percentage of Joy-Con controllers that have been reported as experiencing issues with the analogue stick in the past is small, and we have actually been making constant improvements to the Joy-Con analogue stick because its launch in 2017, Nintendo said.

If you're a Nintendo Switch owner who's hard to pay to change drifting Joy-Cons at any point, one customer group believes you must be compensated for your troubles and is pressuring Nintendo to make it so. The UK group Which?

, Nintendo's not doing enough to address the concern. The consumer group said it checked out 5 various Joy-Con sets from users who'd been experiencing drift and ran tests on them.